About  Service and Installation Appointments

Our installations are by appointment only. From December to May we are usually booked 4-8 weeks in advance so plan far ahead. If you have a small job we will always try to squeeze it in.


Here’s the procedure:

  1. 1First, read about our appointments on this page.

  2. 2Next, come to the store, call or email me to discuss the work you want done. 

  3. 3Then I reserve a time and date for the work you want done. 

  4. 4If in our store, pay the appointment fee to reserve your time.

  5. 5Or, I send you an invoice to you for the appointment fee to reserve your time.


To set up an appointment, click here to email me.


APPOINTMENT FEE

We are now charging an appointment fee of $250 if you want to schedule an installation or service appointment. The fee is fully refundable if you cancel the appointment at least 10 calendar days before your scheduled appointment. The fee will be deducted from the service or installation parts and labor charged on your invoice. DETAILS HERE.


IMPORTANT: If you have not paid the appointment fee, you do not have an appointment. Do not assume otherwise.


This is very important to understand:

  1. Bullet When we put you on our schedule, the job is very specific and we allot time only for that job. If you want additional work done, we may not have time available and you may need to schedule for a later date.

  2. Bullet Upon arrival for your job we will review the work. If after reviewing your job we determine it will take longer than estimated, you may have to wait for us to find time to complete your job. We will work late and weekends if necessary to complete your work but please be prepared to stay longer. This rarely happens but sometimes we miss the time estimate if we have not seen the RV prior to your appointment.

  3. Bullet If any portion of your RV power system was done in a way that presents a fire hazard or poor workmanship that could lead to failure, those items will be discussed with you. The items must be corrected before any work begins. Note that sometimes even the manufacturers workmanship is poor enough for us to require repairs.


LOCATION

  1. We are located near 4E and 32nd Street in Yuma in the Curtis Industrial Park.

  2. Our store is located near the Marine Airbase flight path so it does get noisy sometimes.


ARRIVAL

  1. You may arrive the night before your appointment. Please park on the street if you are a large rig or towing. Small RV’s can park in the parking lot. This lot is shared with another business so please stay to the south side of the lot. There are no hookups.

  2. If your appointment is for 8AM:

        Motorhomes: pull in the south driveway and head straight onto the concrete pad beside the building. Please keep to the far left side of the pad.

        5th wheel or trailer: pull into the lot 2nd (North) entrance, head towards the South exit, then back onto the concrete pad beside the building. 

        Please keep to the far right (south) side of the pad. Disconnect and move your tow vehicle to the parking lot.

  1. If you need any assistance in maneuvering, please stop and ask us for help.

  2. Please lower your jacks and/or empty your air bags to stabilize the RV.

  3. If another RV is on the installation pad, please park on the street until that RV is moved out.


THE JOB

  1. Once you are parked on the installation pad, we will review the entire job with you before starting any work and provide an estimate of the cost.

  2. You may need to remove some or all items from your storage bays so we can access all areas.

  3. If we ask, you may need to clear out some closet spaces or drawers before leaving. 

  4. If we need to run wiring inside the RV, we may need access to many areas by opening and/or removing drawers and cabinets. 

  5. Once we have outlined the job and you understand and approve, take what you need and leave the work area.

  6. The work area will be closed off. You must not enter the area without asking us first. We will stop the job and make the area safe to enter.

  7. If you have any concerns about the job, just ask us and we will stop the work and review the issue. 

  8. There may be 1 to 3 installers working on your RV at any time.

  9. Time is kept by the minute. You are only billed for the actual time we are working on your RV. If we are interrupted from your job, we stop the clock.


ADDITIONAL DETAILS

  1. You may not stay inside your RV or in the work area during the job.

  2. If you have pets, they must be secured in a carrier or in a room that we will not need to enter or you may take them with you. We are pet friendly in our store and love to meet your companions.

  3. There is a restroom in our shop for your use.

  4. We have an outdoor seating area in front of the store. You may also setup your favorite folding chair.

  5. There is not much to see or do within walking distance. On Thursday thru Sunday there is a large outdoor market with hundreds of vendors just 5 minutes from our shop.


PAYMENT

Our shop labor rate is $140 per hour. We use a timer and bill by the total minutes spent on your job. If there are any interruptions, the timer is stopped. There will be 2-3 people working on your job.

  1. Payment in full is required after completion of the work.

  2. We accept Cash (Federal Reserve Notes), Checks, Credit Cards or PayPal. We also will barter for Gold and Silver US coins or bullion.

  3. Discounts are available with savings up to 8%. Ask us.

 

We are very proud of the quality of work we do and we know it is the best that you will find anywhere in the USA. See our Lifetime Guarantee. We welcome you to interact with us during the installation if you have any questions or concerns about anything.

 
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