About  Our Policies

 
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Purchasing

Purchases may be made in person at our store or online or by email. Payment in full is required before any merchandise is delivered or shipped. We do not offer any terms or financing.


Our products are chosen for their quality, reliability and value to our customers. We are always looking for the balance between price and quality. Some items that prove to be unreliable may be dropped from our product line without notice. Other items, such as PV modules, go through often production changes in size, power, voltage, weight and other factors, or may be discontinued by the manufacturer.


We process orders Monday thru Friday.



Payments

We accept all major credit cards, travelers checks, personal and business checks and PayPal. Some foreign debit cards will not work with our merchant account. We also accept cash (FRN’s), US and Canada issued gold and silver coins, and gold and silver bullion at our discretion.


Discounts may be available for cash, gold and silver payments. Inquire before you complete your purchase.


We do not accept purchase orders or process COD orders. All phone, online orders and International sales are paid through PayPal only. We will send an invoice for the sale tatal which can be paid by any method that PayPal accepts.


Shipping

We try to ship orders from our warehouse within 24 hours of payment, Monday through Friday. Orders placed by 1 PM Pacific will usually ship the same day.

We use United States Postal Service (USPS), UPS, FedEx for most shipments. We choose the carrier. If you want to select the carrier, there may be additional cost. If estimated shipping costs exceed actual costs, we will refund the difference. Orders shipped from our distributor warehouse usually ship within 48 hours. If items are backordered we will notify you. You can choose a refund if you wish and we will advise you when the items are in stock again.

Returns

Items for return must have a return authorization within 10 days of receiving the item(s). We will provide information about how to return the item(s). Products must be returned unused and in their original packaging. You will pay the return shipping cost.

Original shipping costs will not be refunded. All returns will be subject to a 15% restocking fee.

Products which have been opened, installed, used, connected, abused or damaged may not be returned. We will examine all return products before applying any applicable refund.

Privacy

We collect personal information for various business purposes when you interact with us, such as providing you with a subscription, processing your order, responding to requests for service or assistance, creating and improving our products and services, suggesting additional or different products or services, and protecting our rights and property. We collect information about you in two basic ways. First, we receive information directly from you. Second, through use of cookies and other technologies, we keep track of your interactions.


Uses of Information

Your information is used to fulfill your requests and communicate with you, operate, support and improve our websites, products and services, conduct internal research, and personalize the content, products, services and advertisements offered to you.


Information Sharing

We do not sell, rent or provide your personal information to ANY third parties.


Copyright

Starlight Solar Power Systems provides the information on this site to be read by anyone, but retains the copyright on all text and graphics. To use this information in any other way, you must strictly follow these guidelines.


As long as it is for your own personal use only, you may print copies of this information, store the files on your computer, and use hypertext links to reference the information. Any other use or redistribution is strictly prohibited.


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Your Responsibility Using This Website

We strive hard to provide useful and accurate information to help our website users understand our products and to educate the reader about RV and off grid power systems. Equipment models, information and technologies change. Also, our information is subject to differing interpretations. Starlight Solar Power Systems makes no claim that all information on this site is correct or up to date. It is your responsibility to make sure that anything you read here is accurate, up-to-date and applies to your situation.